Trust Center

Effective Date: July 31, 2026

Last Updated: July 31, 2026

This Services & Appointment Policy governs service listings, consultations, appointments, bookings, deposits, scheduling, cancellations, rescheduling, deliverables, revisions, service completion, in-person and remote services, professional qualifications, intellectual-property rights, refunds, disputes, and related service activity through Good Shit Only™.

Good Shit Only™ is operated by CrownThrive LLC, a Virginia limited liability company. In this Policy, “Good Shit Only,” “GSO,” “CrownThrive,” “we,” “us,” and “our” refer to CrownThrive LLC and the Good Shit Only marketplace.

“Provider” means an independent seller, professional, creator, consultant, contractor, business, or other approved person offering a service through GSO. “Client” means the buyer purchasing, booking, or receiving the service.

Except when CrownThrive LLC is expressly identified as the provider, services are offered and performed by independent providers. The provider is responsible for qualifications, licensing, service descriptions, performance, safety, scheduling, customer service, taxes, insurance, and legal compliance.

This Policy supplements and is incorporated into the Good Shit Only Terms & Conditions, Seller Agreement, Buyer Protection & Buyer Rules, Payments, Fees & PayPal Payouts Policy, Refunds, Returns & Cancellations Policy, Privacy Policy, Acceptable Use Policy, Prohibited & Restricted Items Policy, and other applicable Trust Center policies.

By publishing a service listing, booking or purchasing a service, accepting an appointment, performing work, submitting a deliverable, or using a service-related feature, you acknowledge that you have read, understood, and agreed to this Policy.

Scope and Marketplace Role
Independent Provider Relationship
Provider Eligibility and Qualifications
Regulated and Professional Services
Required Service Listing Information
Scope and Deliverables
Pricing, Fees, and Deposits
Booking and Appointment Confirmation
Client Information and Cooperation
Scheduling and Availability
Provider Cancellation
Client Cancellation
Rescheduling
Late Arrival
No-Shows
Service Location
Remote and Digital Services
In-Person Safety and Conduct
Travel and Additional Expenses
Client-Supplied Materials and Access
Scope Changes and Additional Work
Milestones and Progress
Revisions and Corrections
Acceptance and Completion
Refunds and Remedies
Results and No Guaranteed Outcome
Professional Advice Disclosures
Intellectual Property and Work Product
Portfolio and Promotional Use
Confidentiality
Privacy and Personal Information
Recordings and Transcripts
Employees and Subcontractors
Insurance, Permits, and Business Requirements
Taxes
Off-Platform Transactions
Reviews and Service Feedback
Prohibited Services and Conduct
Service Disputes
Enforcement
Disclaimers and Liability
Changes to This Policy
Support and Notices

1. Scope and Marketplace Role

This Policy applies to permitted services offered, booked, purchased, coordinated, delivered, or documented through GSO, including:

Consulting and advisory services;
Creative and design services;
Writing and editing;
Marketing and business services;
Technology and development services;
Beauty and personal services;
Training and educational services;
Virtual services;
In-person appointments;
Custom projects;
Event-related services;
Other services approved by GSO.

GSO may provide listings, booking tools, checkout, payment collection, messaging, support, transaction records, reviews, and dispute administration.

Except when CrownThrive is expressly identified as the provider, GSO does not perform, supervise, direct, or control the independent provider’s service.

2. Independent Provider Relationship

Providers operate as independent businesses and not as employees, partners, joint venturers, franchisees, agents, or representatives of CrownThrive LLC.

A provider is responsible for:

How the service is performed;
Personnel and subcontractors;
Tools and equipment;
Work schedules;
Licenses and permits;
Insurance;
Business expenses;
Taxes;
Safety and legal compliance.

The limited payment-collection appointment described in the Seller Agreement does not create a broader agency relationship.

3. Provider Eligibility and Qualifications

A provider must:

Be at least eighteen years old and legally capable of contracting;
Provide accurate identity and business information;
Possess the experience and competence reasonably necessary to perform the listed service;
Maintain all legally required credentials;
Perform services only in jurisdictions where authorized;
Provide truthful information concerning qualifications, experience, availability, and results;
Comply with all applicable GSO policies.

GSO may request identification, licenses, certificates, insurance records, portfolio evidence, business registrations, references, or other verification.

A verification badge or account approval does not guarantee that a provider remains qualified for every service or jurisdiction.

4. Regulated and Professional Services

A provider offering a regulated service is solely responsible for determining and satisfying all legal requirements, including:

Professional licensing;
Business licensing;
Permits;
Supervision;
Facility standards;
Continuing education;
Insurance;
Client disclosures;
Recordkeeping;
Professional conduct rules.

A provider may not represent that GSO’s approval replaces a government license, professional credential, inspection, certification, or independent client due diligence.

GSO may prohibit or limit categories that create heightened medical, legal, financial, safety, licensing, or regulatory risk.

5. Required Service Listing Information

A service listing must clearly and accurately disclose:

The provider’s identity or business name;
The nature of the service;
The included scope;
Deliverables;
Price and required charges;
Deposits or advance payments;
Estimated duration;
Service location;
Availability and scheduling process;
Client responsibilities;
Number of revisions;
Exclusions;
Cancellation, rescheduling, and no-show terms;
Travel or material expenses;
Required licenses or qualifications;
Intellectual-property terms;
Confidentiality limitations;
Other material conditions.

A provider may not hide required charges or material limitations until after booking.

6. Scope and Deliverables

The provider must describe the service with sufficient specificity for a reasonable client to understand what is and is not included.

Deliverables may include:

A scheduled appointment;
A consultation;
A report or recommendation;
A design or creative work;
A digital file;
A completed task;
A defined number of working hours;
Another clearly identified result.

A general goal, aspiration, or hoped-for business result is not a deliverable unless expressly stated as one and lawfully capable of being guaranteed.

7. Pricing, Fees, and Deposits

The provider must clearly disclose:

The base price;
Hourly, fixed, milestone, package, or appointment pricing;
Deposits;
Taxes;
Travel charges;
Material costs;
Rush charges;
Revision charges;
Overtime charges;
Cancellation or no-show fees;
Other mandatory charges.

A deposit may be refundable, partially refundable, or non-refundable only as clearly disclosed and permitted by law.

A provider may not demand an undisclosed mandatory charge after the client has committed to the service.

8. Booking and Appointment Confirmation

A client’s request does not become a confirmed appointment until:

The provider accepts the request or the booking system confirms it;
Required payment or deposit is successfully processed;
Required information is supplied;
Any stated eligibility conditions are satisfied.

The confirmation should identify the date, time, time zone, location, provider, service, price, cancellation terms, and material preparation instructions.

An automated acknowledgment may indicate receipt without guaranteeing final provider acceptance.

9. Client Information and Cooperation

The client must provide accurate and timely:

Contact information;
Scheduling information;
Project requirements;
Measurements;
Files and content;
Access credentials through an approved secure process;
Approvals;
Feedback;
Safety or accessibility information reasonably needed to perform the service.

The provider is not responsible for delay, error, or nonperformance caused by inaccurate, incomplete, unlawful, or untimely client information.

10. Scheduling and Availability

Appointment availability shown on GSO may change before confirmation.

The provider must maintain reasonably accurate availability and promptly block unavailable dates.

All parties are responsible for reviewing the applicable time zone.

GSO does not guarantee that a particular provider, date, time, location, or appointment slot will remain available.

11. Provider Cancellation

A provider should cancel only for a legitimate reason, including illness, emergency, unsafe conditions, scheduling error, legal restriction, inability to perform, or client misconduct.

When a provider cancels, the provider should promptly:

Notify the client;
Offer a reasonable rescheduling option where appropriate;
Refund the unperformed portion when the client does not accept rescheduling;
Return client materials where required;
Document the cancellation.

Repeated avoidable provider cancellations may result in account review or enforcement.

12. Client Cancellation

A client may cancel according to the cancellation terms displayed before booking.

The provider may apply a clearly disclosed and lawful cancellation fee based on:

Time remaining before the appointment;
Work already completed;
Materials already purchased;
Reserved capacity;
Nonrecoverable expenses;
Other reasonable factors.

A cancellation fee must not exceed an amount permitted by law and reasonably connected to the provider’s disclosed policy and actual service arrangement.

13. Rescheduling

A rescheduling request is subject to:

The provider’s availability;
The stated notice period;
Any disclosed rescheduling limit;
Applicable fees;
Project or event deadlines;
Material work already completed.

A request is not effective until confirmed.

Repeated rescheduling may be treated as a cancellation where clearly disclosed and lawful.

14. Late Arrival

A late client may receive a shortened appointment when the provider must honor later bookings.

The provider should not extend the appointment or impose an undisclosed charge without client approval.

A materially late provider should offer a reasonable extension, rescheduling, price adjustment, or other appropriate remedy.

15. No-Shows

A client who fails to attend or provide required access may be charged the disclosed no-show fee or forfeit a disclosed deposit where lawful.

A provider should make a reasonable effort to confirm whether a technical, safety, accessibility, or emergency issue caused the apparent no-show before imposing severe consequences.

A provider who fails to appear without a legitimate basis may be required to refund the unperformed service amount.

16. Service Location

The listing must identify whether the service is:

Remote;
At the provider’s location;
At the client’s location;
At an event venue;
At another agreed location.

The client is responsible for providing lawful access to a client-controlled location.

The provider may decline to enter or remain in a location that is unsafe, unlawful, unsanitary, threatening, inaccessible, or materially different from what was disclosed.

17. Remote and Digital Services

Remote services may require:

A supported device;
Reliable internet access;
Compatible software;
A private environment;
Timely attendance;
Secure transfer of files;
Other disclosed technical requirements.

The parties should promptly report technical problems and reasonably attempt to distinguish platform, provider, client, and third-party service failures.

A brief technical interruption does not automatically require a full refund when the service can reasonably continue or be rescheduled.

18. In-Person Safety and Conduct

Providers and clients must maintain lawful, respectful, and reasonably safe conditions.

Prohibited in-person conduct includes:

Violence or threats;
Harassment;
Sexual misconduct;
Discrimination;
Stalking;
Unlawful weapons;
Unsafe animals;
Illegal activity;
Intoxication materially affecting safety;
Unlawful recording;
Interference with professional or health standards.

A provider may stop work when reasonably necessary to prevent harm or unlawful conduct. The financial outcome will depend on responsibility for the unsafe condition, work already performed, disclosed terms, and law.

GSO is not an emergency service. Immediate threats should be reported to appropriate local authorities.

19. Travel and Additional Expenses

Travel, lodging, mileage, parking, tolls, materials, permits, rentals, shipping, or other project expenses must be disclosed or approved before they are charged.

The provider should identify whether expenses are:

Included in the price;
Estimated;
Reimbursable at cost;
Subject to a cap;
Non-refundable after commitment.

Receipts or supporting records may be required for reimbursable expenses.

20. Client-Supplied Materials and Access

The client represents that the client has authority to provide all submitted:

Text;
Images;
Logos;
Audio and video;
Data;
Documents;
Software access;
Account permissions;
Physical property;
Other materials.

The client grants the provider a limited license to use those materials solely as reasonably necessary to perform the service.

The provider may refuse material that appears unlawful, infringing, deceptive, harmful, or outside the agreed scope.

21. Scope Changes and Additional Work

A material change to scope, quantity, timing, specifications, location, personnel, deliverables, or revisions requires documented agreement.

The provider should disclose any effect on:

Price;
Deadline;
Expenses;
Deliverables;
Required client actions;
Cancellation rights.

The provider is not required to perform unpaid work outside the accepted scope.

22. Milestones and Progress

A project may be divided into milestones with separate:

Deliverables;
Payments;
Approval periods;
Revision rights;
Completion dates;
Cancellation consequences.

The client must review milestones within the disclosed period.

Failure to provide timely approval or feedback may extend the schedule.

23. Revisions and Corrections

The listing or project terms should identify:

The number of included revisions;
What qualifies as a revision;
The revision-request period;
Additional revision charges;
Whether a major direction change constitutes new work.

A correction of the provider’s failure to follow the accepted scope is not necessarily a discretionary revision.

A client may not use repeated minor requests to obtain a materially different service without paying for expanded scope.

24. Acceptance and Completion

A service may be considered complete when:

The appointment ends;
The provider delivers the agreed work;
The client accepts the deliverable;
The review period expires without a material issue being reported;
Another disclosed completion event occurs.

The provider must not falsely mark a materially incomplete service as completed.

The client should report a material deficiency promptly and generally within fourteen days after scheduled completion or delivery when no more specific period applies.

25. Refunds and Remedies

A service may qualify for a full or partial refund, correction, completion, replacement provider, rescheduling, or another remedy when:

The provider fails to appear;
The provider does not perform the agreed service;
The service materially differs from the listing;
The provider lacks a legally required credential;
The provider makes an unauthorized material substitution;
The provider abandons the project;
The service creates a material undisclosed safety concern;
Applicable law or policy requires relief.

Subjective dissatisfaction alone does not automatically require a refund when the accurately described service was materially performed.

Refunds and cancellation charges remain subject to the Refunds, Returns & Cancellations Policy.

26. Results and No Guaranteed Outcome

A provider must not guarantee a result that cannot lawfully or reliably be guaranteed.

Unless expressly stated as a defined deliverable, services do not guarantee:

Revenue or profit;
Employment;
Funding;
Approval or licensing;
Search-engine ranking;
Audience growth;
Health outcomes;
Legal outcomes;
Investment performance;
Admission or certification;
Other results dependent on third parties or circumstances outside the provider’s control.

27. Professional Advice Disclosures

A provider offering legal, medical, financial, tax, accounting, mental-health, engineering, architectural, or other regulated professional services must comply with all applicable professional rules.

GSO’s hosting of a service does not itself establish:

A lawyer-client relationship;
A doctor-patient relationship;
A fiduciary relationship;
A professional-client relationship with CrownThrive;
GSO endorsement of professional advice.

Clients should independently confirm credentials and determine whether a service is appropriate for their circumstances.

28. Intellectual Property and Work Product

The service listing or project agreement must identify the intellectual-property treatment of:

Preexisting provider materials;
Client-supplied materials;
Drafts;
Source files;
Final deliverables;
Templates and tools;
Third-party assets;
Unused concepts;
Artificial-intelligence-assisted content.

Payment for a service does not automatically transfer copyright or other intellectual-property ownership.

Unless the terms expressly provide a valid written assignment, the client receives only the license stated in the listing or project terms.

A “work made for hire” or ownership assignment applies only when the legal requirements are satisfied and the parties expressly agree in writing.

29. Portfolio and Promotional Use

A provider may display completed work in a portfolio only when:

The project terms authorize portfolio use;
The client separately consents;
The material is already lawfully public;
Another lawful basis exists.

The provider may not disclose confidential information, private client data, unreleased work, protected likenesses, or restricted business materials without authorization.

30. Confidentiality

A provider must protect confidential client information using safeguards appropriate to the service.

A separate nondisclosure agreement may be appropriate for proprietary, sensitive, strategic, financial, technical, or unreleased information.

Unless separately agreed, GSO does not become a party to a private confidentiality agreement between the provider and client.

Confidentiality obligations do not prevent disclosures required by law or reasonably necessary to address fraud, safety, payment disputes, or enforcement.

31. Privacy and Personal Information

Providers may use client personal information only for:

Performing the service;
Scheduling and communication;
Payment and recordkeeping;
Safety and fraud prevention;
Legally authorized marketing;
Other lawful disclosed purposes.

Providers must not sell, publicly disclose, misuse, or retain client information longer than reasonably necessary.

A provider independently controlling personal information may have separate privacy-notice, security, deletion, incident-response, and individual-rights obligations.

32. Recordings and Transcripts

A call, video session, appointment, consultation, or service may be recorded only when:

Recording is lawful;
Required notice is provided;
Required consent is obtained;
The purpose and access are appropriately limited;
The recording is secured.

A provider may not secretly record a service in violation of applicable law.

33. Employees and Subcontractors

A provider remains responsible for all employees, assistants, contractors, and subcontractors used to perform the service.

The provider must ensure that personnel:

Are qualified;
Are lawfully engaged;
Maintain required licenses;
Follow confidentiality and privacy obligations;
Comply with GSO policies;
Perform safely and professionally.

A material substitution of the identified provider may require client approval.

34. Insurance, Permits, and Business Requirements

Providers are responsible for obtaining all required:

Business licenses;
Professional licenses;
Permits;
Inspections;
Registrations;
Commercial general liability insurance;
Professional liability insurance;
Cyber liability insurance;
Workers’ compensation coverage;
Automobile or other applicable insurance.

GSO may require proof based on the service category, jurisdiction, transaction value, or risk.

35. Taxes

Providers are responsible for income, business, employment, licensing, and other taxes arising from their services, except for transaction taxes GSO is legally required to collect or remit.

Providers must maintain accurate tax information and report income whether or not a particular tax form is issued.

GSO does not provide individualized tax advice.

36. Off-Platform Transactions

Providers may not direct GSO clients to complete payment outside GSO to avoid:

Marketplace fees;
Transaction records;
Taxes;
Buyer Protection;
Payment requirements;
Other marketplace obligations.

A service transaction completed outside GSO is generally not eligible for GSO payment support or Buyer Protection.

37. Reviews and Service Feedback

Reviews must reflect genuine service experiences.

Providers and clients may not:

Purchase fake reviews;
Condition compensation on positive or negative sentiment;
Submit reviews through duplicate accounts;
Threaten a review to obtain an improper benefit;
Retaliate against an honest reviewer;
Disclose confidential information in a review response;
Misrepresent a material relationship.

38. Prohibited Services and Conduct

Providers and clients may not use GSO for services involving:

Illegal activity;
Fraud or impersonation;
Academic dishonesty;
Unauthorized hacking or surveillance;
Malware or credential theft;
Counterfeit documents;
Unlicensed regulated activity;
Violence, exploitation, or abuse;
Discrimination;
Nonconsensual sexual or intimate activity;
Unlawful financial activity;
Services prohibited by another GSO policy;
Assistance intended to violate law or third-party rights.

39. Service Disputes

Before escalating a dispute, the provider and client should attempt a documented good-faith resolution through GSO messaging.

A GSO service claim should include:

Order number;
Service listing;
Accepted scope;
Appointment or delivery records;
Communications;
Deliverables;
Payment records;
Description of the issue;
Requested resolution.

GSO may consider the scope, evidence, work completed, client cooperation, provider performance, deadlines, and applicable policies.

40. Enforcement

GSO may:

Request qualifications or records;
Remove a service listing;
Cancel a booking;
Require correction or completion;
Issue or require a refund;
Hold provider proceeds;
Restrict categories;
Suspend or terminate accounts;
Report unlawful or unsafe conduct;
Take other reasonable protective action.

41. Disclaimers and Liability

Except where CrownThrive is expressly identified as the provider, GSO does not guarantee:

Provider qualifications beyond completed verification;
Service quality or suitability;
Availability;
Professional results;
Client satisfaction;
Safety of every in-person interaction;
That a provider or client will perform;
That every dispute can be resolved through GSO.

To the fullest extent permitted by law, GSO is not liable for the independent acts, omissions, advice, services, injuries, property damage, professional errors, or contractual breaches of providers or clients.

Nothing in this section limits an obligation or remedy that applicable law does not permit the parties to limit.

42. Changes to This Policy

GSO may update this Policy prospectively to reflect legal, marketplace, service-category, payment, safety, or operational changes.

The revised Policy will display an updated Last Updated date. Material changes may also be communicated through seller dashboards, booking flows, account notices, or email where required.

43. Support and Notices

Relevant Help Center subjects should include:

Service or Appointment Concern
Service Cancellation or Rescheduling
Provider No-Show
Client No-Show Question
Service Scope or Deliverable Dispute
Provider Qualification or License Concern
In-Person Safety Concern
Service Refund Request
Service Intellectual Property Question

Good Shit Only™ is operated by:

CrownThrive LLC
Virginia, United States

BY LISTING, BOOKING, PURCHASING, PERFORMING, OR RECEIVING A SERVICE THROUGH GSO, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREED TO THIS SERVICES & APPOINTMENT POLICY.